Paul helps individual business people (primarily within organisations in highly competitive environments) to better engage and influence others.

Arguably one of the world’s leading presentation skills coach/trainers, Paul has spent over 15 years working on client pitches and presentations, coaching a number of the world’s great presenters, and helping corporate leaders maximise their impact in front of key stakeholders.

Walking the talk – Paul draws on over 25 years of experience communicating, persuading and developing business at the highest levels to bring psychologically proven influence and communication skills to life. Before starting Total Inter Action in 1997, he was Presentation and New Business Development Trainer at Rogen International (best known for their work on the successful Sydney 2000 Olympic Bid) where he trained, amongst other clients, the AOC and SOCOG. Prior to Rogen, he was Executive Producer and New Business Development Director at Caribina Wavelength (one of Australasia’s largest corporate communication companies) where he developed a passion for creativity through communication.

Training – Paul uses the HBDI™ (Herrmann Brain Dominance Instrument) and other self-awareness tools to go beyond standard skills development.  As most participants attest, Paul’s courses regularly change lives.

Facilitation – Paul facilitates business planning and strategic visioning sessions that focus on creating clear action points based on a solid foundation of understanding.

Influence to affluence – Paul works with pitch teams on major presentations and pitches/tenders. The current success rate for this work is 87%!

He primarily works with the IT, Professional Services, Media, and Financial Industries across Europe and the Asia Pacific region. Corporate clients include Oracle, NetApp, Adobe, Symantec, SAP, AON, Leo Burnett, Philips, GE, PwC and BDW.

Paul holds degrees in Drama, Film & Television (Leeds University, UK), and Communications (Union College, NY, USA). He regularly presents at national and international conferences on communication and influence and is an HBDI™ certified practitioner.

Ursula is Associate Director / Client Services Director. During her 15 years at Total Inter Action she has become the primary interface between clients and TIA.  With her vast experience, no issue is a surprise and she has both deep solution knowledge and dedication to avoid or resolve them rapidly.

She is in charge of program implementation for TIA’s national and global clients and manages the key stakeholder relationships with the business, HR, finance and logistics to ensure smooth and effective delivery of every TIA solution.

Ursula’s strength is in ‘getting the job done’, keeping on track of budgets and ensuring accountability of team players in all projects. This can range from strategic advice on a budget to a CIO through to tracking down a new building access code when a trainer gets shut out of a building – whatever it takes to ensure the client’s objectives are met.

Clients rely heavily on her problem solving skills and she quickly becomes a valuable asset to them.  She is enthusiastic, practical and has an analytical approach in helping clients achieve their strategic objectives through their engagement with Total Inter Action.

The logistics of managing a global training organization are huge and Ursula’s minute attention to detail is critical to make sure that no element, no matter how small, is overlooked.

Nicolette has 30 years’ experience in the technology and telco industries spanning UK, New Zealand and Australia with start-ups, local and global organizations including IBM UK, Optus/Singtel, Arq and Nutanix.  This experience ensures concepts and theories are translated into practical application using real-world ‘war stories’.

She has a track record of building trust, rapport, and engagement with multiple stakeholders across Enterprise and Government sectors; creating and executing transformational business strategies that deliver unique value plus leading and driving mergers and acquisitions across multiple technologies and teams.

Her initial experience with Total Inter Action (TIA) was as a client where she leveraged the concepts covered in TIA training to create consistently high-performing teams.  Her passion for helping individuals achieve their potential drove her move from corporate to consulting, training, and coaching.

Nicolette primarily works with sales-led organizations in highly competitive markets that recognize their people’s ability to think, plan and communicate effectively is critical to their success.

She is a champion of inclusion and diversity and was a judge for ARN Reseller News Women in ICT Awards where she was highly commended in the Achievement category.

She is an accredited Executive Coach through IECL as well as a certified HBDI® practitioner.

Amanda brings over 25 years of leadership in senior sales and operations roles spanning technology, finance, education, and telecommunications. Working across Enterprise and Government sectors, she excels at transforming concepts and models into actionable solutions that drive growth.

Her deep expertise covers hardware, managed services, infrastructure, and SaaS, with a particular focus on fostering collaboration and innovation through technology.

As Head of Sales for Nokia and Ezypay, and managing sales operations for NBN Australia, Amanda has driven growth through transformative strategies, governance frameworks, and sales initiatives that deliver measurable value.

She works predominantly with sales-driven organizations that understand the importance of empowering their teams to think strategically, plan effectively, and communicate with impact—key capabilities for thriving in competitive markets.

Amanda’s journey with Total Inter Action (TIA) began as a client, where she applied the training to create consistently high-performing sales teams. This experience sparked her passion for helping individuals realize their full potential, driving her transition into consulting, training, and coaching.

A passionate advocate for women in STEM, Amanda is committed to developing future talent. She actively mentors through programs at Macquarie University Business School and the UTS Lucy Mentoring Program, aiming to inspire the next generation of leaders.

Amanda holds a Bachelor of Business from the University of Technology Sydney (UTS) and an MBA from the Australian Institute of Business (AIB). She is also an accredited HBDI® Thinking Coach, specializing in the development of high-performing teams through advanced cognitive and communication strategies.

With more than 20 years in international sales and marketing positions in the Telco and IT industries, coupled with an instinct for sales and an ability to motivate others, is what makes John such an exceptional trainer and facilitator.

His experience in senior sales and marketing management has taken him across the world from Europe through to Asia and Australia where he was a member of the original Optus bid team that won the licence to become Australia’s second telecommunications carrier.

With this milestone under his belt, John hit the ground running to focus his career on the mobile devices business, positioning names such as Nokia and Siemens as undisputed leaders in their field.

With ten years experience in Asia, John was responsible for Nokia’s brand strategy and sales and marketing functions across the Asia Pacific region. He led a team of local and expatriate staff across 14 countries through the myriad of operational and tactical issues associated with developing a world-class brand. Additional experience in general management in Southeast Asia placed him at the forefront of implementing strategies to outperform competitors across many Asian cultures.

Returning to Australia, he joined Siemens as General Manager for their mobile division leading his team to develop partnerships with major telecom carriers and blue chip corporations.

Sharing his invaluable pool of expertise and knowledge through delivery of workshops in persuasion, influence, strategic value selling and Asian business culture, John prides himself on being able to contribute to the success of his client’s business and to the growth of their people.

John is an HBDI™ certified practitioner.

Andrew has 6 year’s experience as a senior consultant and manager with global consulting and IT&T organisations plus 10 year’s experience developing and delivering successful behaviour change programs in team effectiveness, sales and communication. Coupled with a Masters Degree in Adult Learning, this wealth of experience provides a rare depth, breadth and relevance to Andrew’s training sessions.

Andrew works with all levels within organisations, from the most senior executive through to front-line staff. Industries he typically works with include: IT, Outsourcing, Public Sector, Financial Services, IT and Telecommunications. Recent assignments include delivering:

• Core sales training courses as part of a national ‘sales culture change’ program for insurance brokers.
• Facilitating management skills program for 1500 middle managers for a large NSW Government agency.
• Leadership, Conflict Resolution and Performance Management training for 350 middle and frontline managers in a large
• Australian not for profit organisation.
• Strategic planning workshop for a large technology company
• Customer Service Improvement Program for a global technology outsourcing company
• Consultative sales curriculum for 300 Asia Pacific sales executives within a Global Telecommunications company
• Consulting skills program for a large Australian bank

Andrew’s experience includes three years consulting in Learning and Change Management at the world’s largest management consulting firm, Deloitte Consulting, plus managing learning and development for global IT, security and communication solutions provider, Verizon.

In addition to his L&D and management experience in global organisations, Andrew also pulls on solid hands-on new business development skills developed while working in and helping to grow smaller consultancies.

Andrew is based in Sydney, is HBDI certified and holds a Masters of Education, Adult Learning and Globalisation from the University of Technology, Sydney.

Jo has over 20 years’ experience coaching and training leaders and staff in SMEs (small to medium size businesses) and global corporations.

Clients such as Cochlear and NetApp continue to request Jo to run their workshops and training year after year citing her “boundless energy and enthusiasm” and “passion for helping participants improve”.

Jo started her career in the 1980s working for Acorn Growth and UK travel company, Comet Travel. In both cases, she rose to become the top salesperson in the country.

Returning to New Zealand, she was appointed manager at one of the first Flight Centers and eventually took debentures in each new store. Much of her time was spent training consultants and managers on how to improve sales and profitability through customer engagement and solid business practices.

After 10 years at Flight Center, Jo moved into the IT industry. At Comteq Solutions she ran and expanded the professional services side of the company which also involved training the consultants in persuasive customer engagements and business development.

In addition to working with TIA clients, Jo also runs her own business, where she coaches business owners on how to grow their business.

Jo is HBDI® certified.

Primarily with sales teams in High Tech companies, Carol has 20+ years of experience as a coach and facilitator for programs focused on Presentations, Executive Dialog and Technical Communication.

Carol is an internationally experienced Master Trainer, having worked with clients such as Hewlett-Packard, Microsoft, Avaya, Oracle, IBM, Cisco Systems, salesforce.com and VMware in 15 nations worldwide. Carol’s IT training skills are supplemented by her background in the technology industry, when she provided sales support, program specs and testing, database management, software testing and customer liaison for AIQ Systems, as well as contracting for Hewlett-Packard.

During her time with AIQ Systems, Carol worked as a Seminar Lead where she led educational seminars for groups of 50-175 attendees with lectures and labs, in addition to providing tuition on a consultancy basis. She was commended for outstanding performance and earned an increase in remuneration within four months of being hired.

Carol is HBDI certified and holds a BS in Psychology from the University of California at Davis. She has strong intercultural communication skills, being bilingual and experienced in training in both English and Spanish.

An experienced, energetic, influence, and communications trainer with 20 years of experience helping more than 10,000 business professionals develop and polish their skills for success in high-stakes engagements and crucial conversations.

Betsy’s primary focus is B2B tech, pharma, and telco.

Tara is an innovative leader in commercial training with over two decades of experience as an Instructional Designer, Master Facilitator, Executive Coach, and Sales & Leadership Trainer.

She has deep expertise in leadership and employee development, having worked extensively within the medical device, biotech, genomics, and technology sectors. Tara has designed, implemented, and managed comprehensive learning and development programs, consistently driving talent management strategies that enhance employees’ skills, knowledge, and capabilities. For 17 years, she played a pivotal role at Abbott Labs, where she created custom, large-scale leadership development programs for the commercial sales organization.

Tara leverages her interdisciplinary knowledge as part of leadership development, presentation skills, group facilitation, and 1:1 coaching bringing a practical focus to facilitating learning content that delivers measurable results.

In 2019, Tara joined Stanford Health Care’s talent development group before transitioning to a cutting-edge genomic testing company, where she focused on enhancing the effectiveness of sales onboarding, field development, and leadership training.

Tara’s journey with Total Inter Action (TIA) began as a client, where she applied the HBDI and Skillseeker training to create consistently high-performing sales teams. This experience showcased the power of Skill and Will in helping individuals realize their full potential, further supporting her transition back into consulting, training, and coaching.

Tara holds a Bachelor of Communications from Boston College and is a former Division I soccer player. She is an award-winning Toastmaster and is certified in leadership and behavioral assessments, including Gallup Clifton Strengths, EQ-i 2.0 Emotional Intelligence®, Targeted Selection®, MBTI®, Situational Leadership®, and most recently as an HBDI® Thinking Coach, specializing in developing high-performing teams through advanced cognitive, communication, and presentation strategies.

Caroline Connor has over fifteen years experience of managing teams at a senior level in a corporate environment and now works as a coach, trainer and facilitator.

Caroline has held senior commercial positions within major UK magazine publishing houses. Her roles included that of International Sales Manager for the National Magazine Company, Advertisement Director of Cosmopolitan and latterly Commercial Director of Hachette Filipacchi (UK).

Media clients include MTV, C4, five, Sony BMG, i-level, Hello, AOL and New Media Publishing in South Africa.

Outside media, Caroline has worked with clients in a broad range of sectors including finance (RBS Insurance, NatWest, Lloyds TSB), transport (National Express, Network Rail, Transport for London), charities (Amnesty International), pharmaceutical (GSK) and technology (Microsoft).

Key areas of expertise include:

• Behavioural coaching and assessment
• Management and Leadership
• Communication and Building Rapport
• Team Dynamics
• Negotiation
• Presentation
• Sales and Sales Management

Caroline has a degree in Modern and Mediaeval Languages from Fitzwilliam College, Cambridge. She is accredited with Distinction in behavioural observation and assessment of the Schroeder model and became a certified NLP Practitioner in 2007.

Jan has a background in leadership development and executive coaching in a wide range of business sectors. She is an experienced coach and developer of talent and has a strong belief in the enormous potential of each individual.

The combination of her consultancy, coaching and management and operational experience (in the aviation industry) provide an excellent platform for helping clients manage change, achieve more of their potential, improve their impact and effectiveness and increase the performance of their teams.

Her assignments cover a range of industries including professional services (legal and accountancy), communications, technology, financial services (insurance, retail and investment banking), transport, media, retail, utilities, pharmaceuticals, charities and the public sector. Jan’s multi-sector experience along with her extensive international work enables her to coach leaders and teams for the challenges that face global business today.

Areas of specialism include: executive coaching, team development and team coaching; facilitation and training; managing change; influencing with impact; role transition; career development; negotiation; and presentation.

Recent clients include Microsoft, RIM, BT, Lloyds TSB, Barclays, Virgin Group, GSK, sanofi aventis, Sony Computer Entertainments, National Grid, British Airways and EADS/Airbus.
Jan holds a BA Honours degree in business and IT and is an accredited coach with the Association for Coaching and Cedar™.  She is accredited in the Schroder leadership competency model and is also a qualified MBTI® practitioner.

Wing Hoe Tan is a seasoned professional with over 25 years of experience helping leaders and teams throughout the Asia Pacific region achieve heightened performance by improving their thinking and enhancing their capabilities.

Wing is a seasoned Total Inter Action Master Trainer consistently delivering outstanding outcomes for clients in China, Hong Kong, Thailand, and Singapore for over 15 years.

He also has an impressive corporate background, holding leadership roles at Hyatt International Hotels and Walt Disney Parks & Resorts. At Disney, he played a pivotal role in driving attendance and revenue growth by spearheading successful marketing initiatives for Disney Cruise Line and launching the acclaimed Disney California Adventure Park campaign in Taiwan.

Wing’s extensive real-world experience, coupled with his expertise in consulting and training for top-tier companies such as Oracle, NetApp, Tetra Pak, and Morgan Stanley, adds depth to his sessions.

Being a long-time Herrmann Brain Dominance Instrument (HBDI™) certified practitioner, Wing possesses a deep understanding of how people think and communicate in real-world situations, and how to apply this knowledge to achieve personal and business outcomes.

Fluent in English, Mandarin, and Cantonese, Wing seamlessly navigates diverse cultural landscapes to deliver highly experiential, fun solutions for corporates across the region.

Takahiro (Taka), as he’s known to English speakers, brings over 17 years of extensive corporate experience to his training and coaching practice, which began in 2000. Before joining Total Inter Action, Taka held global training and management roles at Sony, working in Japan, Mexico, and the United States. He began his career as an engineer, providing him with a strong technical foundation.

Today, Taka focuses on empowering individuals to reach their full potential through hands-on coaching and Total Inter Action’s comprehensive training programs in thinking, planning, communication skills, and cross-functional team leadership. He works with executives, leaders, managers, and front-line staff in technically driven industries such as pharmaceuticals and ICT.

Taka is certified in Total Inter Action thinking skills development and coaching. He also holds a Master Black Belt certification in Lean Six Sigma and is a certified facilitator  in the same methodology. Additionally, he is HBDI certified and earned his Master’s degree from Ohio University.

Fluent in English, Taka has delivered training across a range of international locations, including Hong Kong, Russia, Mexico, Spain, the USA, and Japan.

Based in Seoul, fluent in Korean and English, DH Nam “Namdy” is an experienced trainer and facilitator with over 15 years of corporate commercial experience with Multi-national corporations in the Asia Pacific region.

Companies he has worked for include DHL, HP, Janssen, Johnson and Johnson, Siemens Korea and SK.

He has had a successful career developing and leading winning sales teams and was recognized as a top sales champion and sales leader who continually over-achieved personal and team sales targets.

With his practical commercial business experience and a passion for people development, he has become a sought-after trainer and sales coach in Korea.

Namdy graduated from Chung-ang University Graduate School with a Master’s Degree in logistics management.

Rajiv is a trainer with over 25 years working experience. He has achieved international recognition having conducted workshops for global participants in countries including Australia, Singapore, Dubai, South Africa, USA, Kuwait and Malaysia. His expertise lies in designing and delivering programs for all levels of management and staff covering topics in Communication Skills, Sales Management and Coaching.

Before moving into Consulting at Bizvantage, Rajiv worked for more than 20 years in industry in various capacities. A brief recap of his industrial background discloses a wealth of experience he has garnered over the period:

Honeywell International – A US Fortune 100 company as Head of Learning & Development in India.  In this role, he was responsible for the design and delivery of soft skills programs in the Asia Pacific region. He was also part of the team that worked on launching a Talent Management system in the Asia Pacific region.

Pharmacia – A US multinational Pharmaceutical Company. As Head of Training in India, he set up the training department, was closely involved in Corporate Strategic Planning that included interacting with different functions and was responsible for integrating Performance Management Systems with learning and sales force automation.

Dabur Pharma – As a member of the Corporate HRD team, Rajiv set up the Training function, was responsible for designing and delivering modules on various soft skills for various divisions of Dabur and launching a new division at Dabur Pharma.

Merind – A Tata pharmaceutical company. Rajiv started his career as a front line salesperson and moved up the Sales Management hierarchy before leaving in 1994 as Regional Manager.

Rajiv has delivered to over 15,000 people through sales/training seminars at multinational companies from 1993. He has managed sales and marketing  and has trained over 4,000 technical sales specialists.

Satishv has more than 25 years corporate experience including national sales manager at Dabur, one of India’s leading FMCG Companies with Revenues of US$1 Billion.

He shifted to training, coaching and facilitation in 2004 and now specializes in running workshop in Leadership & Managerial Skills, Personal Effectiveness, Key Account Management, Selling and Consulting Skills plus Change Management at all levels within organizations.

During this time Satish has also conducted experiential (Outbound Managerial Development) Programs focused on themes such as team building, getting and achieving challenging targets, creativity and innovation, interpersonal relationships and creating the passion to win.

He has trained more than 5000 professionals from diverse industries including FMCG, Healthcare, IT, Writing Instruments.

Clients include GE Healthcare, Pfizer, Merck, Coco Cola, Ericcson, Ranbaxy, GSK, Goodyear, Computer Associates, Akzo Nobel and Aristocrat Technologies.

He is also associated with a number of management institutes where he helps students improve their persuasive communication skills.

Satish is a certified Executive Coach from Results Coaching, DiSC profiler from Thomas International, a certified trainer from XLRI (Jamshedpur), and holds a Masters in Science and Post-Graduate Diploma in Business Management (PGDBM) from Xavier’s Institute Mumbai.